Refund & Returns Policy

Return and Refund Policy

Effective Date: November 2025

1. Introduction

Reset Peak (“we,” “us,” or “our”) operates as a DBA of CNBK Peak Wellness LLC, a company registered in the State of Wyoming, United States, and wholly owned by CNBK Peak Wellness Group Ltd, registered in Ireland.

For customers located in the United States and Canada, services are provided by CNBK Peak Wellness LLC (DBA Reset Peak). For administrative and ownership purposes, CNBK Peak Wellness Group Ltd (Ireland) acts as the parent company.

This Returns & Refund Policy explains how returns, refunds, and damaged-product claims are handled for purchases made through our website, www.resetpeak.com (“Website”).

2. Standard Return Eligibility

2.1 Return Window

We accept returns of unopened and unused products within 30 days of delivery.

2.2 Condition Requirements

To qualify for a return:

  • The product must be in new, unused condition

  • The product must not have been opened, installed, assembled, or used

  • All original packaging, materials, manuals, and accessories must be included

  • A Return Merchandise Authorization (RMA) must be issued before return shipment

2.3 Return Authorization (RMA)

Please contact support@resetpeak.com with your order number and reason for return.
Unauthorized returns will not be accepted.

3. Return Shipping Costs

3.1 Customer Responsibility

Customers are responsible for all return shipping costs unless the item arrives defective or incorrect.

3.2 Freight Returns for Large Items

For large items (saunas, cold plunge tubs, steam units), return shipping must be arranged via freight. Freight return costs can be significant due to weight, size, and carrier requirements.

3.3 Company Responsibility

Reset Peak covers return shipping costs only when:

  • The item arrives damaged

  • The incorrect product is sent

  • A manufacturer defect is confirmed

4. Restocking Fees

4.1 Manufacturer Policies

Many of our manufacturers charge a restocking fee for returned items, typically ranging from 15% to 30% of the product price.

4.2 Communication of Fees

Any applicable restocking fee will be disclosed before a return is finalized and deducted from the refund amount.

5. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been opened, installed, assembled, or used

  • Custom-built, made-to-order, or personalized products

  • Items without original packaging or missing components

  • Items shipped outside the U.S. and Canada

  • Items that fall under manufacturer-specific “no return” policies (see Section 6)

6. Brand-Specific Return Restrictions

Some manufacturers impose stricter return rules. These supersede general Reset Peak return rules for the applicable products.

6.1 Brands With No Returns Allowed

Certain brands (e.g., Leisurecraft) do not accept returns for any reason other than shipping damage.

6.2 Location of Brand Policies

Brand-specific rules are documented on our Brand-Specific Shipping, Returns & Warranty Guidelines page and linked from applicable product pages.
These policies form part of your purchase terms.

7. Damaged, Defective, or Incorrect Items

7.1 Reporting Timeframe

You must report damage or incorrect items within 48 hours of delivery for freight shipments and within 7 days for parcel shipments.

7.2 Required Documentation

Please provide:

  • Order number

  • Photos of the damaged product

  • Photos of packaging and shipping label

  • Description of the issue

7.3 Resolution Process

We will work with the manufacturer to arrange one of the following:

  • Replacement parts

  • A full replacement unit

  • A repair solution

  • A refund (when applicable)

Do not dispose of the product or packaging until the claim is completed.

8. Refund Processing

8.1 Approval Process

Refunds are issued only after:

  • The manufacturer or warehouse inspects the returned product

  • Condition and eligibility are confirmed

  • All restocking or re-boxing fees (if applicable) are applied

8.2 Refund Timeline

Refunds are processed to the original payment method and typically appear within 5–10 business days, depending on your bank.

8.3 Deductions

Refunds may be reduced by:

  • Restocking fees

  • Return shipping costs

  • Re-boxing or repackaging fees

  • Damage deductions (if applicable)

9. Incorrect or Incomplete Address

If an order is returned to us due to an incorrect or incomplete address:

  • We will contact you to arrange reshipment

  • Additional shipping fees may apply

  • Delivery timelines may be extended

10. Contact Information

Company Name: CNBK Peak Wellness LLC (DBA Reset Peak)
Parent Company: CNBK Peak Wellness Group Ltd (Ireland)
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: support@resetpeak.com
Phone: +1 (941) 941-7421
Hours: Monday–Friday, 9 AM – 5 PM EST
Website: www.resetpeak.com

Our support team is available to assist with any return, refund, or replacement inquiries.

11. Changes to This Returns & Refund Policy

We reserve the right to update or modify this Policy at any time. Updates will be posted on our Website with a revised Effective Date. Continued use of our services constitutes acceptance of the updated Policy.