Shipping Policy

Shipping Policy

Effective Date: October 10, 2025

1. Introduction

Reset Peak (“we,” “us,” or “our”) operates as a DBA of CNBK Peak Wellness LLC, a company registered in the State of Wyoming, United States, and is wholly owned by CNBK Peak Wellness Group Ltd, registered in Ireland.

For customers located in the United States and Canada, services are provided by CNBK Peak Wellness LLC (DBA Reset Peak). For administrative and ownership purposes, CNBK Peak Wellness Group Ltd (Ireland) acts as the parent company.

At Reset Peak, we strive to provide a seamless, transparent, and reliable shipping experience. This Shipping Policy outlines how we process, deliver, and handle shipping-related matters for all purchases made through our website, www.resetpeak.com (“Website”).

2. Shipping Destinations

2.1 Countries We Ship To

  • United States

  • Canada

2.2 Future Expansion

We are continually working to expand our international shipping destinations. Updates will be posted on our Website as new regions become available.

3. Shipping Costs

3.1 Domestic Shipping (United States)

  • Free Standard Shipping: On all orders over $50

  • Flat Rate Shipping: $5 flat rate for orders under $50

3.2 International Shipping (Canada)

  • Flat Rate International Shipping: $15 USD

3.3 Customs and Duties

International orders may be subject to customs fees, import duties, or taxes imposed by local authorities. These charges are the customer’s responsibility and are not included in the product or shipping cost.

3.4 No Hidden Fees

All shipping fees are displayed at checkout. There are no additional or hidden costs.

4. Order Processing Time

4.1 Processing Schedule

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

4.2 Order Cut-Off Time

  • Orders placed before 5:00 PM EST will begin processing the same business day.

  • Orders placed after this time will be processed on the next business day.

4.3 Weekend and Holiday Orders

  • Orders submitted on weekends or holidays will be processed the following business day.

5. Estimated Delivery Time

5.1 Domestic Shipping (U.S.)

  • Standard Shipping: 3–5 business days

  • Expedited Shipping: 1–2 business days

5.2 International Shipping (Canada)

  • Standard International Shipping: 7–14 business days

Note: Delivery times are estimates and may vary due to factors beyond our control, including weather, customs delays, or carrier issues.

6. Shipping Methods and Carriers

We partner with trusted carriers to ensure your orders are delivered safely and efficiently.

Domestic Carriers: USPS, UPS, FedEx
International Carriers: DHL, FedEx International

All orders include tracking information provided via email once shipped.

6.1 Shipment Tracking

Customers will receive:

  • A tracking number

  • Carrier name

  • A direct tracking link

Tracking can also be accessed through www.resetpeak.com/track-order.

6.2 Insurance

All shipments are insured against loss or damage during transit. If you experience an issue, please contact us promptly.

7. Order Tracking

After your order ships, you will receive an email containing tracking details.

How to Track Your Order:

  1. Visit our tracking page or your carrier’s website.

  2. Enter your tracking number to view delivery status.

If you need assistance, contact our support team at support@resetpeak.com.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your delivery is delayed beyond the estimated timeframe:

If tracking shows “Delivered” but the package is missing:

  • Verify your shipping address.

  • Check with neighbors, building management, or mailroom staff.

  • Contact us if you cannot locate the package.

8.2 Damaged Packages

If your order arrives damaged:

  1. Take clear photos of the packaging and damaged items.

  2. Contact us at support@resetpeak.com within 7 days of receipt.
    We will work with you to arrange a replacement or refund.

9. Missing Items

If an item is missing from your shipment:

  • Notify us within 7 days of delivery.

  • Provide your order number and details of the missing item(s).

We will investigate and resolve the issue promptly by shipping the missing product or issuing a refund.

10. Returns and Refunds

Returns are accepted within 30 days of delivery in accordance with our Return and Refund Policy.

10.1 Conditions for Returns

  • Items must be unused, undamaged, and in original packaging.

  • Certain items (e.g., personalized or perishable goods) are not eligible for return.

10.2 Return Shipping Costs

  • Customer Responsibility: Return shipping costs are covered by the customer unless the item is defective or incorrect.

  • Company Responsibility: If the return is due to our error, Reset Peak covers the return shipping.

Refunds are processed to the original payment method within 14 days of receiving the returned item.

11. Incorrect Address

Please ensure your shipping information is accurate before placing your order.

If an order is returned due to an incorrect or incomplete address:

  • We will contact you to arrange reshipment.

  • Additional shipping charges may apply.

12. International Customs and Duties

12.1 Customs Clearance

International shipments may require customs clearance, which could extend delivery times.

12.2 Taxes and Duties

Import duties, taxes, and fees are not included in the product price or shipping cost and remain the buyer’s responsibility.

12.3 Customs Policies

Customs policies vary by country. Please contact your local customs office for details before placing an international order.

13. Contact Information

Company Name: CNBK Peak Wellness LLC (DBA Reset Peak)
Parent Company: CNBK Peak Wellness Group Ltd (Ireland)
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: support@resetpeak.com
Phone: +1 (941) 941-7421
Hours: Monday–Friday, 9 AM – 5 PM EST
Website: www.resetpeak.com

Our customer service team is available to assist with any shipping-related inquiries or support requests.

14. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Updates will be posted on our Website with a revised Effective Date. Continued use of our Services following any changes indicates acceptance of the updated Policy.

Thank you for shopping with Reset Peak.
We appreciate your business and are committed to delivering exceptional service and a reliable experience every time.