Shipping Policy

Shipping Policy

Effective Date: November 2025

1. Introduction

Reset Peak (“we,” “us,” or “our”) operates as a DBA of CNBK Peak Wellness LLC, a company registered in the State of Wyoming, United States, and wholly owned by CNBK Peak Wellness Group Ltd, registered in Ireland.

For customers located in the United States and Canada, services are provided by CNBK Peak Wellness LLC (DBA Reset Peak). For administrative and ownership purposes, CNBK Peak Wellness Group Ltd (Ireland) acts as the parent company.

At Reset Peak, we strive to provide a seamless, transparent, and reliable shipping experience. This Shipping Policy outlines how we process, deliver, and handle shipping-related matters for all purchases made through our website, www.resetpeak.com (“Website”).

2. Shipping Destinations

2.1 Countries We Ship To

  • United States (continental 48 states)

  • Canada (select brands and products; shipping charges apply)

2.2 Unsupported Regions

We currently do not ship to:

  • Alaska

  • Hawaii

  • U.S. territories

  • Europe or other international destinations

Any updates to supported destinations will be posted on our Website.

3. Shipping Costs

3.1 United States (Domestic Shipping)

  • Free Standard Shipping: Available on all orders shipped within the continental United States unless otherwise stated on a product page.

  • Freight deliveries include curbside drop-off only.

3.2 Canada (International Shipping)

  • Shipping to Canada is not free.

  • All shipping costs, duties, and taxes are calculated at checkout.

  • Availability varies by brand and product.

3.3 Customs and Duties

International shipments (Canada) may be subject to customs, duties, or taxes imposed by local authorities. These charges are the customer’s responsibility.

3.4 No Hidden Fees

All shipping fees are displayed at checkout. There are no hidden or additional charges.

4. Order Processing Time

4.1 Processing Schedule

Orders are processed within 1–4 business days (Monday–Friday, excluding holidays).

4.2 Order Cut-Off Time

Orders placed before 5:00 PM EST begin processing the same day.
Orders placed after this time are processed the next business day.

4.3 Weekend and Holiday Orders

Orders placed on weekends or holidays are processed on the next business day.

5. Estimated Delivery Time

5.1 United States (Domestic)

  • Standard Delivery (Parcel): 3–5 business days

  • Freight Delivery (Large Items): 5–12 business days

5.2 Canada (International)

  • Standard International Delivery: 7–14 business days

  • Freight Delivery: Transit times may vary due to customs and carrier handling

Note: Delivery timeframes are estimates and may vary due to weather, carrier delays, customs inspections, or peak seasons.

Shipping times may vary due to carrier or freight delays.

6. Shipping Methods and Carriers

We partner with trusted carriers to ensure safe and timely delivery.

  • Domestic Carriers: UPS, FedEx, USPS, LTL Freight

  • Canada: FedEx International, DHL, LTL Freight (brand-dependent)

6.1 Shipment Tracking

Once shipped, you will receive an email with:

  • A tracking number

  • The carrier name

  • A direct tracking link

6.2 Insurance

All shipments are insured against loss or damage during transit.

7. Curbside Freight Delivery (Large Items)

Large items such as saunas and cold plunge tubs ship via LTL freight.

Freight deliveries include:

  • Curbside drop-off only

  • Delivery appointment scheduling

  • Palletized and boxed shipment

  • Customer responsibility for moving the item from curbside to the final location

8. Delivery Issues

8.1 Delayed or Lost Shipments

If your delivery is delayed or tracking shows no updates:

  • Contact support@resetpeak.com or call +1 (941) 941-7421

  • If tracking shows “Delivered” but the package is missing, check with neighbors or building staff before contacting us

8.2 Damaged Shipments

If your order arrives damaged:

  1. Take clear photos of the packaging and product

  2. Note any visible damage on the delivery receipt

  3. Contact us within 48 hours

We will arrange a replacement or assist in filing a carrier claim.

9. Missing Items

If an item is missing from your shipment:

  • Notify us within 7 days of delivery

  • Provide your order number and details of the missing item(s)

We will resolve the issue by reshipping the item or issuing a refund.

10. Returns and Refunds

Returns are accepted within 30 days of delivery in accordance with our Returns & Refund Policy.

10.1 Conditions for Returns

  • Items must be unopened, unused, and in original packaging

  • Large items must be returned via freight

  • Certain brands (e.g., Leisurecraft) do not accept returns except for shipping damage

  • Brand-specific policies apply and are outlined on our Brand-Specific Policy page

10.2 Return Shipping Costs

  • Customer is responsible for return shipping unless the item is defective or incorrect

  • Reset Peak covers return shipping only for errors on our part

Refunds are processed once the returned item is inspected and confirmed.

11. Incorrect Address

If an order is returned due to incorrect or incomplete address details:

  • We will contact you to arrange reshipment

  • Additional shipping charges may apply

12. International Customs and Duties (Canada)

12.1 Customs Clearance

Canadian orders may require customs clearance, which may extend delivery timelines.

12.2 Taxes and Duties

Import duties, taxes, and brokerage fees are the buyer’s responsibility.

12.3 Customs Policies

Customs policies vary by region. Please contact your local customs office for details.

13. Contact Information

Company Name: CNBK Peak Wellness LLC (DBA Reset Peak)
Parent Company: CNBK Peak Wellness Group Ltd (Ireland)
Address: 30 N Gould St, STE R, Sheridan, WY 82801, USA
Email: support@resetpeak.com
Phone: +1 (941) 941-7421
Hours: Monday–Friday, 9 AM – 5 PM EST
Website: www.resetpeak.com

Our support team is available to assist with any shipping-related inquiries.

14. Changes to This Shipping Policy

We reserve the right to revise this Shipping Policy at any time. Updates will be posted on our Website with a revised Effective Date. Continued use of our services indicates acceptance of the updated Policy.